Refund and Exchange Policy:
At Luxe by Min, we curate authentic, high-value vintage designer pieces. We want you to be completely confident with your purchase. In accordance with EU consumer protection laws, we offer a 14-day return window from the day your package is delivered. To protect the unique nature of our luxury inventory and prevent misuse, please carefully read our return conditions below:
*The Security Tag Protocol (Crucial): Every deisgner bag and accessories we ship is fitted with a high-visibility and tamper-evident security tag attached to the item. You are fully welcome to inspect, try on, and examine the bag with the tag attached. If this security tag is cut, removed, altered, or tampered with, the item is legally considered used and accepted. The right to a refund will be completely voided.
*Condition of the Item: The bag or accessory must be returned in the exact same condition it was received, including all original packaging, dust bags, authenticity cards, and documentation shipped with your order.
*Return Shipping Costs: The buyer is legally responsible for the direct costs of return shipping. Because these are high-ticket luxury items, returns must be shipped via a fully tracked and fully insured shipping service (covering the full purchase value of the bag). We are not responsible for return packages that are lost or damaged in transit.
*How to Initiate a Return: To start a return, please e-mail us at minbpl@gmail.com within 14 days of delivery, quoting your order number.
*Inspection & Refund Approval: Once we receive your returned item, it will undergo a quality control inspection to verify that it meets our return conditions, If the return is approved, we will send you a confirmation e-mail. Your refund will then be processed to your original method of payment in accordance with applicable consumer laws. If the item does not meet the return requirements, we will notify you by e-mail and return the item to you.
Luxe by Min reserves the right to refuse or revise a return or refund if the item is found to have been worn, used, damaged, altered, or otherwise tampered with, including if the security tag has been removed or manipulated, or if the item does not meet the return conditions outlined above.
